Goodlord

Goodlord checks tenants and guarantors for your lettings. You start a reference from the letting in AvaroAI, and follow its progress there. Goodlord is available to organizations in the United Kingdom.

Goodlord bills your agency directly for referencing. AvaroAI does not charge credits for it. Rent protection insurance and the conditions of a Conditional Pass are handled in the Goodlord app.

Connect Goodlord

A Director opens Goodlord from Organization > Integrations, and follows these steps:

1. Request your API credentials. Ask your Goodlord account manager for Referencing API client credentials, which are a client ID and a client secret, and for your Company-ID. Ask for the production values, not the sandbox ones, because the Company-ID can differ between them.
2. Request production access. Ask your account manager to enable full access to production for the API. AvaroAI cannot start references until this is done.
3. Connect your account. Enter the client ID, client secret, and Company-ID, then select Connect. AvaroAI checks the credentials with Goodlord before saving them.
4. Request webhook access. Ask Goodlord to subscribe the webhook URL shown on the setup page to the events listed there. Do not share the webhook URL with anyone besides Goodlord and AvaroAI.

Which lettings can be referenced

A letting can be referenced when it:

• Is Provisional.
• Is priced per week or per month.
• Starts after today and within 14 months.
• Lasts 120 months or less.
• Has no open reference.

Start a reference

Managers and Directors can start a reference. Open the letting’s edit page, then choose Actions > Integrations > Goodlord.

1. Choose the nation: England, Scotland, or Wales.
2. If the letting has no end date, enter the term in months. Otherwise the term comes from the letting’s dates.
3. Add each person, up to 10, by choosing a contact, their role (Tenant or Guarantor), and a product (Essential, Pro, Priority, or Corporate), and checking their name.
4. For a tenant, enter their monthly rent share. For a guarantor, choose the tenant they guarantee. For the Corporate product, enter the company name and, if available, its number.
5. Select Start reference.

Follow a reference

The referencing page lists each reference as Open, Finished, or Cancelled, with each person’s rent share, insurance, and status:

• Pending Submission
• In Review
• Awaiting Response
• Accepted
• Rejected
• Cancelled

The letting’s user receives an email when a person’s outcome is updated. When a person’s report is ready, use Download report to save it as a PDF.

Cancel a reference

Managers and Directors can cancel an open reference that is no longer needed.

Retention

AvaroAI removes a person’s referencing record and report 5 years after the report was first stored. Goodlord’s own copies stay in place.